The Business Process Outsourcing (BPO) industry in Bangladesh has rapidly evolved over the years, transforming the nation into a global outsourcing hub. With competitive pricing, skilled professionals, and exceptional service quality, Bangladeshi BPO companies are now challenging the dominance of traditional outsourcing destinations. Here’s an in-depth look at the top BPO companies operating in Bangladesh.
List of Top 10 BPO Companies in Bangladesh
- Quantanite
- Genex Infosys
- ASL BPO
- Service Engine BPO (SEBPO)
- Digicon Technologies Ltd.
- SkyTech Solutions
- Synergy Solutions
- Syntech Solutions Ltd.
- Hugo
- Avian BPO
1. Quantanite
Founded in 2013, Quantanite started as a small startup and quickly scaled to become one of the leading BPO providers in Bangladesh. Headquartered in Dhaka with international offices in London and Stockholm, Quantanite specializes in customer service outsourcing, back-office support, and call center services. The company is renowned for its ability to integrate seamlessly with client teams, offering scalable solutions that adapt to growing demands. Their expertise in sectors like healthcare, retail, and financial services makes them a top choice for companies looking to streamline operations without compromising quality. Clients often praise Quantanite for its efficiency, high-quality deliverables, and strong project management capabilities.
2. Genex Infosys
Genex Infosys is a trailblazer in the Bangladeshi outsourcing industry and has established itself as a trusted partner for global corporations. The company caters to a diverse clientele, including the telecom, banking, retail, and government sectors. Genex’s portfolio includes inbound and outbound customer service, back-office management, and digital transformation services. Its focus on innovation and technology enables clients to improve operational efficiency and customer satisfaction. Genex Infosys is also known for fostering long-term partnerships with its clients by aligning its services with their strategic goals. This dedication has cemented its reputation as a leader in the BPO sector.
3. ASL BPO
ASL BPO, founded by Zayed Ahmed, is a versatile BPO firm offering services like virtual assistance, customer care support, and digital marketing. The company is particularly popular among startups and SMEs in the USA, Europe, and Australia for its ability to adapt to unique client requirements. ASL BPO has earned accolades for its proactive communication, flexibility, and focus on quality. Beyond traditional outsourcing services, the company has ventured into digital marketing (SEO, SEM, and SMM), helping clients enhance their online presence and engagement. ASL’s success lies in its personalized approach and commitment to delivering projects on time and within budget.
4. Service Engine BPO (SEBPO)
SEBPO is one of the pioneers of the BPO industry in Bangladesh, known for its comprehensive range of services, including advertising operations, application development, and quality assurance. Backed by a large conglomerate, SEBPO has built a reputation for delivering high-quality solutions to renowned US clients such as AOL and AdTheorent. The company’s emphasis on innovation, efficiency, and attention to detail has helped it maintain a strong foothold in the competitive outsourcing landscape. SEBPO’s ability to manage complex projects and its commitment to excellence make it a go-to partner for large-scale businesses.
5. Digicon Technologies Ltd.
Digicon Technologies is a leading call center service provider in Bangladesh, catering to industries such as banking, pharmaceuticals, electronics, and automotive. The company excels in providing both inbound and outbound customer service, as well as business consulting and financial outsourcing solutions. Digicon is widely recognized for its structured workflows, prompt service delivery, and minimal need for revisions, which resonate well with its clients. By aligning its services with client goals and adopting a customer-first approach, Digicon ensures measurable improvements in operational efficiency and customer satisfaction.
6. SkyTech Solutions
SkyTech Solutions offers a diverse range of outsourcing services, including customer service support, inventory management, telesales, and digital marketing. Established as one of the early players in the industry, SkyTech has grown into a reliable partner for companies seeking cost-effective solutions. The company’s professionalism, efficient project management, and ability to exceed client expectations have earned it a stellar reputation. SkyTech’s team of over 350 employees is constantly expanding, reflecting the company’s success and commitment to staying ahead in the competitive BPO landscape.
7. Synergy Solutions
Founded in 2012, Synergy Solutions has grown into a dynamic BPO provider offering a broad range of services designed to meet diverse business needs. Initially focused on call center operations, the company has expanded its portfolio to include virtual assistance, chat support, and digital marketing. Synergy has a strong presence in the USA, Europe, and Australia, catering to clients across various industries. The company’s emphasis on personalization ensures that solutions are tailored to align with the specific objectives of its clients. By leveraging advanced tools and techniques, Synergy Solutions consistently enhances customer engagement and operational efficiency. With a commitment to innovation and a steadily growing workforce, the company is well-positioned to remain a leader in the BPO industry.
8. Syntech Solutions Ltd.
Syntech Solutions Ltd. is an ISO-certified BPO company recognized for its expertise in software and mobile application development, web design, and digital marketing. Serving a global clientele that includes businesses in Australia, the UK, and Dubai, Syntech Solutions has carved out a reputation for delivering cutting-edge, tech-driven solutions. The company’s software and app development services focus on addressing unique business challenges through innovative, customized approaches. Their web design offerings emphasize user experience and responsiveness, while their digital marketing strategies are designed to maximize online visibility and audience engagement. Syntech’s adherence to international standards and a steadfast commitment to quality have earned it a loyal client base, making it one of the most reliable BPO partners in Bangladesh.
9. Hugo
Hugo is a versatile BPO company that excels in enhancing operational efficiency and customer satisfaction. With a portfolio that includes content moderation, social media management, and customer support, Hugo has established itself as a trusted partner for businesses aiming to streamline their operations. Known for its cultural competency and adaptability, the company effectively serves a diverse range of clients from various industries. Hugo’s proactive communication and strong project management practices ensure smooth collaboration and delivery of high-quality results. Businesses partnering with Hugo benefit from their ability to navigate complex challenges while maintaining a client-centric approach, making them a valuable asset in achieving operational excellence.
10. Avian BPO
Since its founding in 2015, Avian BPO has been dedicated to helping e-commerce businesses grow through a range of outsourcing solutions. The company offers services such as web development, graphic design, and digital marketing, all tailored to meet the specific needs of its clients. Avian’s call center support further enhances its reputation as a comprehensive outsourcing partner. The company prides itself on delivering tangible outcomes, such as increased brand visibility, improved customer satisfaction, and streamlined operations. With a commitment to quality and an innovative approach to problem-solving, Avian BPO has built a strong presence in the outsourcing market. By focusing on client-specific objectives, Avian ensures long-term partnerships and continued success for its clients.
Conclusion
The BPO industry in Bangladesh has made remarkable strides, establishing the country as a key player in the global outsourcing market. Each of these companies exemplifies the innovation, dedication, and service quality that define Bangladesh’s BPO sector. When choosing a BPO partner, it’s essential to assess your specific needs and align them with a company’s expertise and service offerings. With the right partnership, your business can achieve greater efficiency, customer satisfaction, and overall success.
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